Terms & Conditions
Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, please do not use our site or services.
Eligibility Requirements
To use our platform, you must be at least 18 years old (or the age specified in your jurisdiction) and of legal age to participate in gaming activities. You must also comply with all applicable laws and regulations in your jurisdiction.
Geographic Restrictions
Our platform is only available to residents of the United Kingdom who are accessing it through licensed UK entities, such as Novomatic Gaming UK Limited and Admiral Casino UK. We reserve the right to restrict access from other countries or jurisdictions at any time without notice.
Account Registration Rules
You can create one account per user by following our registration process. You must provide accurate information when registering and may be required to verify your identity through Know Your Customer (KYC) procedures before withdrawals are made or where risk rules require it.
One-Account-Per-User Policy
We enforce a strict policy of allowing only one account per user, regardless of whether multiple accounts are created. Multiple accounts will result in the closure of all duplicate accounts and forfeiture of any associated bonuses or winnings.
Identity Verification and KYC
To comply with regulations and ensure fair play, we may require identity verification through KYC procedures before withdrawals are made or where risk rules require it. This is to prevent money laundering and maintain a safe gaming environment.
Account Accuracy Obligations
You must keep your account information up-to-date and accurate at all times. If you change your address, email, phone number, or other details, please update them promptly through our platform.
Account Security Responsibilities
You are responsible for maintaining the security of your account login credentials (username, password) and ensuring that they do not fall into unauthorized hands. You must also report any suspicious activity to us immediately if you suspect your account has been compromised.
Login Credentials and Password Protection
To prevent unauthorized access, we recommend using strong passwords and enabling two-factor authentication where possible.
Restricted Behaviour and Prohibited Activities
You are prohibited from engaging in any activity that is detrimental or unfair to other users, such as multi-accounting (using multiple accounts) or attempting to circumvent our systems by hacking, phishing, etc. Any attempt at unauthorized access will result in account suspension or closure without notice.
Bonus and Promotion Rules
Bonuses and promotions are subject to change and may be modified, suspended, or cancelled at any time. You must read the terms of each promotion before participating as bonus offers specific conditions apply. We reserve the right to void bonuses where players have abused them or engaged in prohibited activities.
Wagering and Gameplay Conditions
To withdraw your winnings from a bonus offer, you may be required to meet wagering requirements that are clearly specified for each game type (e.g., slots, table games) on our promotions page. You must also comply with any other conditions set out in these Terms or applicable laws.
Bonus Abuse Prevention
We reserve the right to monitor and limit users suspected of bonus abuse or attempting to exploit system vulnerabilities through multi-accounting, etc.
Deposits and Withdrawals (if applicable)
Withdrawal terms apply as follows:
Verification Before Withdrawals
As required by law or regulations in effect from time to time, you may be asked to prove that you have been using a legitimate payment method to make any deposit into your account prior to making a cash-out. If we cannot verify the source of funds for your deposits, withdrawal of such amount and/or all further transactions shall not take place.
Processing and Review Procedures
We process withdrawals within 24-48 hours but reserve the right to hold or delay payments if required by law, regulation, or in cases where additional information is requested from you. We will communicate with you regarding any changes in payment procedures through our platform's messaging system or email notifications.
Responsible Gambling Expectations
We support responsible gambling practices and encourage users to set limits on their playing activities (e.g., deposit limits), take breaks when necessary, and seek help if they believe a problem exists.
Self-Exclusion and Account Restrictions
You may request self-exclusion from using our platform by contacting us in writing at any time. This will result in the immediate closure of your account for an indefinite period or permanently according to the choice you made prior to requesting exclusion, subject always that we are able to verify this on each occasion.
Game Fairness and RNG Systems
Our games use Random Number Generators (RNGs) designed by third-party auditors to ensure randomness, fairness, and independence. However, while we strive for 100% game fairness, there may be circumstances beyond our control that result in unintended consequences or issues with gameplay.
Technical Interruptions or Voided Gameplay
In cases of technical failure, unforeseen disruptions, or any other situation affecting the smooth operation of games where no winner can be identified after a prolonged period and/or following exhaustive investigation by an independent third party as specified above, we reserve the right to terminate or void such session(s) and either void winnings accordingly, if any exist; otherwise transfer funds back into your account without penalty.
Suspension or Closure of Accounts
We may suspend or close accounts at our discretion due to various reasons including (without limitation):
Intellectual Property and Platform Ownership
Our platform is owned by Novomatic AG/Greentube-related UK operations, with licensed activity held through Novomatic Gaming UK Limited and Admiral Casino UK being part of the same ecosystem. All content on this site (including games), software, data processing systems are owned or controlled exclusively by us.
Limitation of Liability
To the fullest extent permissible under applicable laws, we exclude all liability for losses arising from any causes beyond our reasonable control. Our aggregate liability will be limited to an amount equal to your cumulative net winnings.
Modification of Terms
We may modify these Terms at any time without prior notice by posting updated versions on this site or sending notifications via email if required by law in effect at the relevant moment. Your continued access and/or use after such changes means you agree with them as applicable from that date onwards only.
We may contact you directly concerning any other information or issues related to your gaming experience and, if need be, resolve any misunderstandings before proceeding further.
